Where do I begin.... £10 for delivery that takes over a week. The packaging was badly damaged and the mirror I ordered was smashed to pieces. How it could be safely delivered by one person given its size is beyond me. Looking at the reviews for this particular mirror, this is a common experience. I ring customer services to arrange a return and email photos of the damage as the automated message advises and then silence.... I make numerous attempts to call them but get put in a queue with no indication of the waiting time, just interminable loops of the same dreadful music. After 30 minutes on 3 occasions I give up. LiveChat puts me in position 150 - the speed of my progress in this queue suggests the indicated 10 minutes waiting time is fantasy....and so it proves when I finally have the time to wait around to get to the front of the queue.... Nearly 2 hours later, I get to speak to someone who blithely offers a collection and refund. No possibility of an exchange. No offer of an apology. Collection and refund within 3-5 days... Then no contact received from The Range or their couriers so I had to go through the pain of another online chat. I was then told that the advisor who told me I would get a refund within 3-5 days was utterly wrong. I will have to wait up to 4 weeks to wait for both a refund and a collection! I attempted to complain to the second advisor who just left the chat when she had no answer. Does any other company behave like this? The worst customer experience I have encountered in a very long time - I will not even contemplate ordering from The Range ever again. I advise anyone not to order online from The Range - simply not worth the hassle.