Stood in Customerservice queue for 25mins, to not even be greeted with hello or sorry for the wait but told to wait until she fills out car park form. Karen in customer service was not very friendly. I explained I wanted to exchange some items for other items. She scanned an item was came up more expensive so I questioned it to which as the price in front of the product was wrong. She got the label and said it was for another item which was no longer there so I asked where my items price was which she then rudely showed me the barcode on the item with no price. I asked how I was meant to know the price from a barcode to which Karen said it would need to be scanned, so how does that help the customer??? Her response was if your going to say we should honour the price, we don’t we 24 hours..... I stopped her and asked for my items. She should not be in customer services AT ALL!!! A simple oh sorry I think it’s in the wrong place or sorry for the extremely long wait would have been enough. To finish it she I am trying I am on my own on here, well we are all trying just to get on with life at the minute so maybe get another job if it’s to much or the range should have other trained people on the customer service department. A smile, empathy and understanding goes along way.