Mrs Tina Norman If I could give no stars I would, I placed my online order on the 17th may and was told I would receive it on the 2nd June, and before that I would get a phone call, 2-3 days before hand so I could arrange a time, well this didn't happen, after being on the phone for about an hour at a time I got know where,I sent emails which came back unsent, I even went into the local store to be told it was nothing to do with them, After eventually being able to have a web chat on the 18th June I was given a delivery date for the 26th June, we were so happy. when the delivery men arrived I took one look at the box, we had been sent the wrong item, we received no communication from the range what so ever. there was no explanation as to what had gone wrong, to say I am annoyed would be an understatement, I would never order anything again. although we received a refund in our bank account today I still think the service is diabolical.