Delivery did not arrive as scheduled. No communication, so a day lost waiting for goods thar never turned up. Needed to re-schedule delivery as away from property for a week. Very difficult to contact customer services. No one answering phone enquiries. After more than an hour waiting for live chat, I was assured the supplier would be contacted and informed and the item would not be left on my drive, in my absence. This morning, the item totalling £399.99, was delivered and unloaded on my drive. Due to the vigilance of a kind neighbour, the item was then moved to a safe place. Had it not been for this person I cannot be sure my item would still be in situ on my return. Shoddy communication, misleading customer service advice. All that I sought to avoid, for peace of mind whilst away, came to fruition. I understand these are challenging times but someone needs to take control and co ordinate a better response. This is not an acceptable way to treat customers. First and only time I shall buy online from this company.