We paid 500 pounds for a hot tub got it home and the filter was missing .while my husband went back to the shop I tried to inflate it to no avail. Their were also marks on it witch suggest it is not new .when my husband got back he was told the filter was not in it because it was ex display .somthing we new nothing about .as far as we were concerned we brought at full price a new hot tub .when we went back 2 hours after paying 500 pounds to say it was faulty and we wanted our money back we were told no you have to register on line for a warenty and then claim back .disgusting customer services .and a breach of the trade description act for selling used goods as new .phoned head office and they just hang up on you and so do the so called customer complaints .this happens at crawley where the general manager won't show his or her face and leaves inexperienced Floor managers to deal with problems.