Ordered a sunlounger 1st June due 8th never arrived. Phoned 15th, had to wait over hour and half to speak and was told item was lost and they would refund me. Day after I received only the postage back. Over next couple days spent over 6 hours trying to get thru as they don't reply to emails. Was told it would be another 14 days as it has to go thru their refunds dept. Hogwash! Spoken to the since having spent another coupe of hours on phone and was told I should get my money back 3-5 days. Liars. Still waiting and it's now 25th July. The delivery firm they use XDP are just as bad as they have held onto the sunlounger for over 6 weeks. Don't order anything from The Range ever !!