Ordered two arm chairs 7 weeks ago and was told they would be delivered within 3 weeks... however, after several phone calls and even a 'visit' to the store, the staff member seemed unable to tell us where the chairs were and when we could expect them. He did of course 'remind us' that there is a 10% 'penalty charge' if we cancel the order... We have now received a phone call to say they 'have one of the chairs and are not sure when they will have the other'......... Oh, and on our last 'visit' to enquire about our chairs, I purchased a few small items and promptly discovered that the numbers on the keypad of the card machine at the (very unhelpful 'assistant's') pay booth, had totally gone!! After trying for some time to 'remember' where the numbers should be, the 'assistant' somewhat rudely pointed out a grubby piece of paper stuck to his 'distance screen', which had the numbers hand written on it!!! Come on, buy another card machine - And The Range, please train your staff!