Like many other reviewers on here, I have received furniture ordered online from The Range that has been damaged either in transit, or in the warehouse. In my case, a sideboard, packed in two heavy boxes which looked well-packaged (foam to protect corners, card to protect edges) but obviously still not enough to survive the UK courier system! One box had clearly been dropped. The returns and refund process is very customer-unfriendly. No replacements or partial replacements are offered, only a return & refund of the complete item, even though you have to send photos to prove the damage exists, and the item is still in stock. You then have to place an entirely new order (after waiting up to 14 days from The Range's receipt of the item for the refund of course), being out of pocket the whole time. This whole process is also dependent on whether the courier actually collects the item! It's now been four weeks and two empty promises since my initial contact with Customer Service. I notice that the website has since been updated with a 28-day wait for collection, but also that my item is now out of stock. So The Range can obviously still arrange couriers to deliver goods, but not collect damaged goods from existing customers. And why would they, since they already have your money?