KILMARNOCK. Bought too much wallpaper and attempted to exchange for other items. Said paper was still on sale in store on shelves. Assistant took receipt then smugly stated it was one day over 28 day returns policy ( on back of receipt in small print🙄). Not even a credit note was allowed apparently. Despite being a regular spending customer sales assistant would not budge "If we did it for you then everyone would want this treatment. " When asked to speak to the store manager (politely) said assistant waved to the security guard. I was expecting to be manhandled out of the store. Most humiliating. Never would such an experience be had in more customer service oriented retailers. Please take note if you decide to decorate using Range products ensure to be very organised and can have everything done within the 28 day time limit as if your painter/decorator goes over their deadline (as in our case job took longer) you've had it as far as the Range are concerned. So to sum up a company, who in this climate can not afford to be letting customers down and encouraging online shopping, has lost out on an exchange where I was trying to buy more expensive items and the chance to resell the wallpaper 🤷‍♂️ Absolute Madness. Will avoid this store at all costs from now on.