Hi,On 15/09/2020 i ordered a sofa W2869710 which was dispatched on the same day now giving order number W2869710-1A-V. The courier contacted me a few days later to arrange delivery which was arranged for 26/09/2020 https://askaxl.co.uk/trk/8AE710000378A087/IP326LS. On the morning of the delivery the courier contacted me to let me know that they were unable to locate the sofa as it was not where it was supposed to be to load on to the van. I contacted The Range who informed me that they will investigate and get back to me within 3 working days. On the 4th working day i had heard nothing so called again to be told that they were unable to get hold of the courier. On 02/10/2020 I was offered a refund as the sofa was out of stock. This was very frustrating but i waited for the sofa to be back in stock.On 06/10/2020 the sofa was back in stock so i ordered again W3379778. On 07/10/2020 the sofa was dispatched W3379778-1A-V but the courier did not get intouch with me so today, 13/10/2020 i emailed the courier and they told me that they do not have any orders received from The Range for my name and address. I phoned the range today and they said that they cannot see that the courier has arranged for any delivery and they will investigate and get back to me after 3 working days via email. I explained my frustration with this whole experience and was told there is nothing more they can do. I asked if they can dispatch another sofa due to the massive inconvenience caused to me and they refused. I asked to raise an official complaint and i was told that by reporting the issue that is raising the complaint. I asked to speak to the complaints team and they said they are the complaints team. I pointed out they are customer service and i was told that is the same thing. Again i advised that i want the complaint raised higher and i was told that is not possible. I am reaching out to you in the hope that you can do something to resolve this issue and to also find out why the courier keeps losing the sofas that i order. I have now waited for a month to be yet again told that it will be investigated and i just have to wait for an email which through experience with The Range will never come and i will end up chasing again.