I'm grey and my hair grows very quickly, so I have to colour it myself. I heard about The Shade in a fashion magazine so thought I would give it a go. Very prompt delivery, very well priced, easy instructions and the colour is perfect. Even my hairdresser said it look fantastic. My only feedback is perhaps you could have two hand sizes for the gloves (I have big hands and the gloves didn't really fit) and it said there were clips to pin my hair back but they were not included in the box. These two comments are so minor to the excellent colour, product and service though :)