Fast service, helpful consultants and good quality product. However I am surprised by all the reviews that say it's easy to use. If you've watched your hairdresser colour your hair, you have to apply The Shade in exactly the same way, methodically sectioning your hair using clips. If you're experienced with that kind of thing, good for you. Me? I found it impossible to do in my cramped bathroom - the clips wouldn't stay in place, the bowl almost tipped a few times (watch out for the cat), I couldn't reach the back of my head or see what I was doing. In the end, in despair, I resorted to applying the stuff with my fingers Now I understand why box colours use a squeezy bottle.