My experience was terrible. It started off well and I was a potential subscriber...I am by no means a hair expert and having gone to hairdressers as have had disasters at home in the past I asked some questions as I was advised to have 2 colour tubes to mix. The instructions I received were for one color and also for grays, so towo.sets of very different instructions and timeframes and nothing for duo colours. but no for two. When I asked the questions I was advised I was over complicating matters, there was no acknowledgement that I was right and my qstn warranted which they were and that the person _ Camilla providing guidanve was too busy and pretty much I had been wasting her time. Each time she answered me there were subtle digs at me for not understanding 'simple instructions yet the irony was that the written advice she finally gave me was no where to be written and different to what was advised for the general one tube pack. She made me feel very stupid and was insensitive to my questions even after I told her I was grateful for her advice and didn't want to be difficult or ignorant. I also.kept getting the standard response " then home dying is not for you"..extremely insensitive given the covid-19 isolation...As a result I will not be subscribing to a business that advertisedls they are happy to provide one on one advice yet makes you feel worthless, stupid and and wasting their time. Very disappointed at the insensitivity and lack of patience or understanding