I ordered a "trial" and was surprised to receive an email stating I was to receive another order. Advised by Craig I'd signed a "subscription". That's ok. My fault for not reading the fine print better. My next issue was the original colour I'd ordered was way too dark and it was being sent to me again. Craig then advised he'd send me another colour with $9.00 for postage. I remarked that $9.00 was expensive for postage, particularly when I was receiving a product I didnt feel I'd actually ordered and I felt slightly scammed by the whole thing. Craig's reply was nothing but obnoxious, rude and stupidly arrogant. He is the only person you are able to speak to! Buyer beware. It's all great if it goes well. If there are any issues, Craig has no concept of customer service, basic manners or whether you are a satisfied customer or not. Disgusted!