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Deborah A
The sales staff were very helpful and supportive in choosing my new car. It was efficiently coordinated with a positive result. I was dismayed however that on its first journey the engine light came on and a message alerting me that the engine needed to be repaired. Initially I was in a panic and very angry. I returned the car and made a complaint. I was dealt with compassionately and was directed to Customer Service. Within the hour a mechanic had checked the car and a fault was found with the catalytic converter. As it within the 28 day warranty they immediately booked a date and time to complete the repair offering a courtesy car if one was available. I am grateful for their support however, I fail to understand how the car could be sold to me with such an obvious fault. The car had passed an MOT the day before pick up and their mechanic had given the car a full check. I hope this situation is not repeated for any other customers as it causes such distress.
3 years ago
Read The Trade Centre Wales Reviews
The Trade Centre Wales has a 4.4 average rating from 687 reviews

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Alice, Customer Support

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