Name: The Trade Centre Wales
Address: Euro Centre, Neath Abbey Business Park,, Neath Abbey
Rating: 4.44

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Helpful Report

Posted 3 weeks ago

“I invested a total of £50,000 with this company. Initially, I made a deposit of £15,000, and then proceeded to invest an additional £20,000. I started to see profits, but later discovered that it was all a scam. When I tried to make a withdrawal, I was told to set a target of £50,000, which seemed reasonable to me. I made another deposit of £15,000 to reach that target, but when I requested a withdraw, it was denied. I was then asked to pay a certain amount in order to access my funds. Reluctantly, I was angry until I came across SUPREME RECOVERY TEAM who helped me to recover all my money at first I was surprised but it was given to me in total, if you are interested In recovering your lost funds you can contact Email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 Wh-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

Helpful Report

Posted 1 month ago

“Trade Centre Wales are very slick at selling you a car - but God help you if the car breaks down. Less than two months after purchasing a 2019 Vauxhall Astra, it broke down with what the AA and Vauxhall main dealer said was a damaged turbo due to a faulty engine seal. No worries, Trade Centre Wales sold me a ‘Lifetime Warranty’ that covers all things mechanical. Err, no it doesn’t - engine seals are excluded. It took Emac (Trade Centre Wales’s warranty provider) three weeks to give me that piece of ‘good news’. Vauxhall said the repair would cost £1750 and I am livid. It’s 7th June. You try and phone Trade Centre Wales. Unless you’re calling to discuss a car sale you won’t get through. They keep you hanging on for 15-20mins then tell you they’ll call back (but they don’t). I had to go back to Neath to speak to someone in ‘after sales’. Another slick operation designed to avoid refunding the customer at all costs. Okay in fairness, they said eventually that they’d collect the car and take it to their workshop and fix the problem. It then disappears into a black hole. They’ve had my car since 19th June. I have been without the car since 13th May. They say there is nothing wrong with the turbo but had found a problem with a spark plug and a faulty bonnet catch! ‘We’re just going to road test it’. That was mid July. And then there have been any number of inexplicable hold ups and excuses. ‘Just give us a few more days’. At the end of my tether I said I wanted a refund and if I didn’t get it I would go through Court Claim citing Consumer Rights Act 2015, which not surprisingly, Trade Centre Wales are well versed in. That is where we are - my finger hovering over the government Court Claim ‘submit’ button. I can’t afford to lose the £7k the car cost me if the court says I haven’t got a claim - but if/when Trade Centre Wales eventually returns the car, how do I know it won’t break down again with the same problem. And we start all over again. If you don’t want to be shafted, don’t but from Trade Centre Wales. Buy a car from your local s/h garage. That’s what I should have done. Thanks Trade Centre Wales. This whole episode has cost me dearly.”

Helpful Report

Posted 4 months ago

“Just popped in to see what they have to offer.Lee Evans the man so helpful showed me the cars in the spec and price range I specified very informative not mushy.Good guy.”

Helpful Report

Posted 4 months ago

“If you are a victims of scammers , there is assurance of getting back your money from them, i was able to get back my money with the help of m a d a c o v i. c o website after i filed a complaint to them.”

Helpful Report

Posted 5 months ago

“My Fiancée purchased a vehicle from here in April. The car she wanted they had only one left of. There was a missing headrest in the rear of the vehicle which we hadn’t picked up on but were pointed out literally as she was about to drive it away. The Manager verbally agreed with us that they would order a replacement headrest and be in contact with us as soon as it arrived. We did get through to someone who said the replacement was ‘on order’. Well that was in April and it’s now July 1st. They have ignored calls, messages left and emails and I have had to return to the show room to complain to whoever was in charge as there was no aftermarket sales team on site. It’s not that we’re bothered by something as small as a headrest, It’s the fact that a verbal agreement was made pre-sale and then after that we’ve spent months trying to contact them and they have lied about status updates on our enquiry. I’d tend to avoid anyone who does not look after their customers and stick to verbal agreements prior to sales. -Avoid if possible.”

Helpful Report

Posted 5 months ago

“After an initial unsatisfactory customer experience I received a phone call from Lance who went above and beyond to resolve my concerns. Very happy with the outcome and Lance's professionalism in dealing with the matter.”

Helpful Report

Posted 6 months ago

“Bought car in Jan. Within 2 weeks it had to go back in. Trade Centre had to send it to Nissan Dealer. Was there for 7 weeks. Only had courtesy car after 2 weeks had passed. Car been back with us for 3 weeks and new fault developed. Trade Centre seem to have washed hands of us. Lifetime warranty seems to be waste of time. Need to pay upfront for diagnostics then see if fault is covered. Am looking into consumer rights to get money back. Avoid”

Helpful Report

Posted 6 months ago

“Its 4/4/24. I've only had my car since 5/3/24 and on 1/4/24 the orange engine light came on. I desperately need transportation for work. Calls to after sales team either go to voicemail or get disconnected. This morning after speaking with my finance company, I called 0121 6677777 did not choose and option. I spoke to Jackie and explained my situation. She was barely polite but transferred my call through to the After Sales Team stating that they are very busy. As expected, voicemail so I left me details again!!! The whole call lasted about 4 minutes. I've read some of the other reviews and wish I'd gone somewhere else!!! Definitely NOT recommending this company to ANYONE!!! I will be cancelling the Life Time Warranty as it looks like a waste of precious money I cannot afford.”

Helpful Report

Posted 8 months ago

“Avoid the warranty! The sales people in Nelson were following us round like stalkers! When we chose a car to buy, the person we dealt with was friendly, helpful. Negotiated an MOT and minor repairs within price. This "rep" was the only reason I'm giving a 2 star instead of 1. We were sold an RAC Warranty for £1k which isn't worth the paper its written on! Best advice I can give is do not get it! I have tried to use it 3 times, it seems nothing is covered. It was sold to me as everything except wear and tear products being covered. All electric covered. Then it turns out I can't claim for my parking sensors? Very disappointed with being mis-sold something not fit for purpose. Second hand cars are hit or miss, which we expect to a point. But to be sold a "warranty" that doesn't cover what we were told is a con. I'll not be using RAC for anything after this. And disappointed with Trade Centre Wales for recommending RAC. Doesn't help their reputation one bit”

Helpful Report

Posted 8 months ago

“Might be a bit late as I financed my car back in 2019 but I’m still disgusted how they get away it. The day I got my car, I was only going for a a browse. The salesman added so much pressure as soon as I walked into the car shop. Not even letting me look on my own, he’d follow me and ask me what I was looking for etc. If I’m honest, a silly move, but I was with my Mum, she doesn’t drive so we’re not exactly car experts but as I said, we weren’t planning to get a car that day. The salesman showed me an Audi A1, mentioned the discount, great for its price but didn’t tell me one little thing, there was nearly 100,000 miles on there. As I said, I didn’t have a clue about mileage back then. But as he was really trying to sell it to me. I ended up getting it. Turns out, it was his first sale so no wonder he really wanted me to buy a car from him. It was on a 5 year finance, and I only realised after I signed the contract, it wasn’t worth it as the car was definitely going to have some wear and tear which is very costly considering it’s an Audi make. After hearing about the Lloyds black horse lender recently, overcharging interest thanks to the sales men getting higher interest so they can get more commission. I would also avoid them. I do think people can be very naive and convinced. As this is part of the problem with companies like Trade Centre, they take full advantage. I ended up getting rid of my Audi after 2 years as it made me feel so anxious, when there was something wrong with it. Ended up going to Renault for a Dacia car and the sales team were amazing and not pushy at all. Oh one more thing, I knew someone who used to work there, she was told me her team, if someone ring up in regards to a complaint, to put the phone down on the customer.”

Helpful Report

Posted 9 months ago

“Absolutely disgusting company!! If I could give them no stars I would! Appalling!! After being pressurised to buy a car we were looking at, it has had non stop faults! We’ve only had the car a few months but it’s been back and forth 5/6 times already leaving us without a car several times for days at a time!! Having been told last time they had replaced the engine we now have a car that won’t start due to engine faults. Phoned TCW and have been told us it’s up to us to get a quote on repair and claim on the Extended Warranty we took out, leaving us without a car over the festive period!! We have asked them to take the car back as we have no faith in the car or the company but we’ve basically been told it’s out of their hands!! Disgracefull! DO NOT BUY A CAR FROM THEM!! !”

Helpful Report

Posted 11 months ago

“My wife bought a car from this company , after I and my son had cars from them previously . On signing for the car we were told that it had a new engine fitted . At this point we were told that we could bring the car back if not happy within 30 days . On inspecting the car at home it was clear that it was not a new engine as stated but a re firbished one . I phoned up straight away to take the car back but was told by a very rude and abrupt lady that I could not take it back as it was not faulty . I will take this further as the customer service is disgusting . I also said we were happy to exchange the car but this was also rejected . Avoid buying from these”

Helpful Report

Posted 1 year ago

“My wife bought a car from this company , after I and my son had cars from them previously . On signing for the car we were told that it had a new engine fitted . At this point we were told that we could bring the car back if not happy within 30 days . On inspecting the car at home it was clear that it was not a new engine as stated but a re firbished one . I phoned up straight away to take the car back but was told by a very rude and abrupt lady that I could not take it back as it was not faulty . I will take this further as the customer service is disgusting . I also said we were happy to exchange the car but this was also rejected . Avoid buying from these”

Helpful Report

Posted 1 year ago

“Bought a i30 a few years ago they sold me a car with faulty brakes head gasket issues gear box leaks the list could go on had nothing but 6 months of hell with this company. The after sales are a joke avoid this company they do nothing to help you they just fob you off. How this company is still open I do not know. I use Ron skinners now or hutchings there service is far better and the cars are checked properly not like trade centre.”

Helpful Report

Posted 1 year ago

“Rated 1 out of 5 stars Updated 2 hours ago AVOID AT ALL COSTS. WORST COMPANY I HAVE EVER HAD TO DEAL WITH. They have no issues contacting you to sell a car but we’ve had our car less than a month and it has broken down. We have tried for over 24hrs to contact customer services and left several messages to which no one has bother to call us back. My vehicle broke down but I managed to get it home. I phoned them at 5.20 pm no one answered then a message said leave name and number and customer services will contact you back. I left a message stating we had broken down and need assistance urgently but still no one called back. I left several messages over 24hrs but no one called. I phoned the contact details and this time didn’t request customer services and got to speak to Katie. She was very unhelpful and very rude. I asked could I speak with a manager and she said no managers were in. While speaking with her she slipped up and said her manager informed her that we had to call for recovery. I then pointed out she had lied and requested I speak with the same manager as she did and she replied no when asked why I couldn’t she didn’t give an answer. Katie refused to do anything to help. We explained to Katie who refused to give her second name that we had two small children who we would struggle to get to school and by me and my wife work and we wouldn’t have a car and requested a courtesy car to which she refused to organise for us just stating we would have to make an appointment with branch and that a courtesy car was available they would give us if not then they wouldn’t. My advice to anyone considering buying a car off this company would be avoid them at all costs. They only interested in selling you a car and don’t want to know if you have any issues with the vehicle we had this car for less than 28 days. Shocking attitudes from staff. Please please please avoid this company at all costs. Update. We paid extra for the warranty which covers roadside assistance which we called at 5.45 pm and was told someone would be out by 06.45 pm at the latest. We then revived texts stating 07.10, 08.20 and the 09.20 pm so decided to call them back to be told 10.20 pm and they state they can guarantee someone would be out at that time. Decide for yourself if we have received a good service or not. Update 2. AA the company employed for roadside assistance by Trade Centre Wales to either fix or recover the vehicle didn’t turn up instead sent another company Lanes to inspect the car. Couldn’t fix at road and can’t recover vehicle. We are paying on top of the finance for roadside assistance and or recovery £50 a month on top. Do not buy a car off them, don’t take the extended warranty package out as it’s the most awful service me or my partner has received ever. The Trade Centre Wales you should be ashamed of yourselves. Let’s see if I can speak with someone on day 3 of the issues. Update 3. Emailed asking for manager to contact me, they emailed asking what’s it about so the right manager can contact me so I said a complaint about a vehicle less than 28 days old from themselves which is broken down and this is the 3rd day of trying to get it sorted and then nothing back. I’ve contacted them to speak with someone and they had to send an email asking for someone to call me back urgently. I won’t hold my breath. Update 4. I have to arrange for vehicle to be collected from my address to their address between the hours of 8am to 5pm. Won’t give me a a courtesy as they are all out. My vehicle booked in for repair 20th September. Honestly they don’t give a sh_t that they are giving a terrible customer service. I hope anyone who takes the time to read all this doesn’t go and buy a car off any of their locations.”

Helpful Report

Posted 1 year ago

“Wouldn’t waste time on this company drive away same day is not a guarantee As promised and they tried adding an extra £1000 to the finance. After trying to get in contact (which is next to impossible ) to be told”

Helpful Report

Posted 1 year ago

“I bought my car recently from the abercynon branch. Exelant staff there. But in finding some problems with my car the abercynon aftercare team staff were not so great. Can't get them on phone and when I did go there in person the staff were quite arrogant. They took my car in to fix the problem and I've had it ba k and the problem is still there. Avoid this branch at all cost.”

Helpful Report

Posted 1 year ago

“not one to complain but if i was you i’d stay away from this company!! absolutely shocking service with The Trade Centre Wales! messed around with what cars we could have, turned around and told we could have an ad car only. had a car in April 2022 and was told we only had to pay 6 months then could exchange the car due to it not being what we needed (5 door and auto we ended up with a 3 door manual) and that we were having it cheaper than what the car was worth due to it being a sale ad car! 6 months down the line we tried to exchange and refused due to not paying 12 payments. 12 months down the line we tried again and were told they could only offer £4k for the car, which was WAY under what we were paying for it, turned away yet again. We had non stop problems with the car from day one, a chip in the windscreen which was unfixed and not told about, a huge nail through the back tyre which when we took to customer care was only pumped back up and told it had been changed, took it to a tyre garage to be told we are lucky the tyre didn’t explode and the car flip. we had been told they’d done their “99 point check” however, within a day of leaving the garage the oil had flashed up saying it needed servicing and was like tar when removed and the car was pulling to the side when driving along with the tyre and windscreen problems, the interior was covered in both pet and human hair and make up yet apparently this was all cleaned. took it back to the aftercare and was told as we had done “too many miles” (less than 5k) that any problems occurred were our own fault even though these problems were there when the car was purchased. we’ve been back and forth for months trying to get something sorted and had nothing but lies and attitude from all the staff. spoke to the manager today and he was smug and said i’m no help yet everytime we have walked in he’s turned his head and sat down not offering any support. staff were rude and laughing when we were explaining our problems! 16 months down the line we have returned the car to the finance company and are so happy to be away from there! paying £300 a month for something that was having problems since day one and something we were promised would only be a temporary thing, would never ever recommend them they’re all rude, full of lies and are quick enough to take your money, however when it comes to customers they’re not welcoming at all and in any way helpful! one staff member who sold the car to us actually got sacked in the end because of the lies he had told us and so many other customers in the past!”

Helpful Report

Posted 1 year ago

“The Trade Centre Wales - Cardiff North Please do not buy a car from TCW This is a 0 star rating! Please please if you are reading this review and thinking about buying a "quality used car" from trade centre wales, do not do it! We purchased a audi a3 from TCW in April 2022 due ti being pregnant with our second child and needing a bigger car. About 2 weeks after having the car I noticed that the heater did not get hot, they barely got warm at all, so I called them as we were within the 30 day warranty period and the booked the car for June to be inspected. When I had the car back they told me that the heaters were working fine and that I wasn't giving them enough time to heat up! 1 week later I drove from from mountain ash to Bristol airport, 65 miles and the heaters did not warm up. I called TCW to be told they had carried out the inspection and they didn't belive there to be a fault and there was no more they could do. I was also sold RAC gold warranty cover when we purchased the car, and told that it covers everything apart from bulbs,wipers,break discs and pads and was also told that we can cancel it at any time, but if we cancelled within 14 days we wouldn't be charged anything for it. Over the past few weeks we notice that the engine coolant level keeps dropping and a warning light comes on, so we have taken it to one of the RAC approved garages to be looked at, we need a new expansion tank and heater matrix system, which is why we don't get any heat from the heaters which would have been the problem when we bought the car which the mechanics at TCW said were working! It has now caused further damage and in total is costing us over £900! And to make matters even worse the RAC warranty will not cover the cost! So I have asked to cancel the warranty cover as we have been paying £40 per month for 15 months and there a numerous thing they are dealing to cover, to be told we can't cancel it. It was totally miss sold to us and now it's our word against theirs. I spoke to an advisor in the customer care team who was not helpful in the slightest and said there is nit record of me calling them in june to report we were still having issues and basically called me a liar! I have asked to speak to managment but I can't, I have asked how I make a complaint but they honestly don't seem to care, they are just denying everything! They pride themselves of selling quality used cars and their customer service, aftercare etc and even ask you to provide them with a good review while you are purchasing the car, however that's all they care about is selling as many cars as possible and earning as much money as possible, and the sales team just think about commission there is no thought for the customers at all. I will be taking this matter further and I am absolutely disgusted with the treatment I have received. I have purchased a car from them before and even recommended them to friends and family! That's all the owner cares about is lining his pockets to sit in his fancy house In swansea and throwing lavish party's for his daughter, all while his customers are suffering as a result of purchasing one of his "quality used cars". Let's hope I eventually get to speak to someone that can actually help me, but I highly doubt it!”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

The Trade Centre Wales Reviews