The Trade Centre Wales - Cardiff North Please do not buy a car from TCW This is a 0 star rating! Please please if you are reading this review and thinking about buying a "quality used car" from trade centre wales, do not do it! We purchased a audi a3 from TCW in April 2022 due ti being pregnant with our second child and needing a bigger car. About 2 weeks after having the car I noticed that the heater did not get hot, they barely got warm at all, so I called them as we were within the 30 day warranty period and the booked the car for June to be inspected. When I had the car back they told me that the heaters were working fine and that I wasn't giving them enough time to heat up! 1 week later I drove from from mountain ash to Bristol airport, 65 miles and the heaters did not warm up. I called TCW to be told they had carried out the inspection and they didn't belive there to be a fault and there was no more they could do. I was also sold RAC gold warranty cover when we purchased the car, and told that it covers everything apart from bulbs,wipers,break discs and pads and was also told that we can cancel it at any time, but if we cancelled within 14 days we wouldn't be charged anything for it. Over the past few weeks we notice that the engine coolant level keeps dropping and a warning light comes on, so we have taken it to one of the RAC approved garages to be looked at, we need a new expansion tank and heater matrix system, which is why we don't get any heat from the heaters which would have been the problem when we bought the car which the mechanics at TCW said were working! It has now caused further damage and in total is costing us over £900! And to make matters even worse the RAC warranty will not cover the cost! So I have asked to cancel the warranty cover as we have been paying £40 per month for 15 months and there a numerous thing they are dealing to cover, to be told we can't cancel it. It was totally miss sold to us and now it's our word against theirs. I spoke to an advisor in the customer care team who was not helpful in the slightest and said there is nit record of me calling them in june to report we were still having issues and basically called me a liar! I have asked to speak to managment but I can't, I have asked how I make a complaint but they honestly don't seem to care, they are just denying everything! They pride themselves of selling quality used cars and their customer service, aftercare etc and even ask you to provide them with a good review while you are purchasing the car, however that's all they care about is selling as many cars as possible and earning as much money as possible, and the sales team just think about commission there is no thought for the customers at all. I will be taking this matter further and I am absolutely disgusted with the treatment I have received. I have purchased a car from them before and even recommended them to friends and family! That's all the owner cares about is lining his pockets to sit in his fancy house In swansea and throwing lavish party's for his daughter, all while his customers are suffering as a result of purchasing one of his "quality used cars". Let's hope I eventually get to speak to someone that can actually help me, but I highly doubt it!