Trade Centre Wales are very slick at selling you a car - but God help you if the car breaks down. Less than two months after purchasing a 2019 Vauxhall Astra, it broke down with what the AA and Vauxhall main dealer said was a damaged turbo due to a faulty engine seal. No worries, Trade Centre Wales sold me a ‘Lifetime Warranty’ that covers all things mechanical. Err, no it doesn’t - engine seals are excluded. It took Emac (Trade Centre Wales’s warranty provider) three weeks to give me that piece of ‘good news’. Vauxhall said the repair would cost £1750 and I am livid. It’s 7th June. You try and phone Trade Centre Wales. Unless you’re calling to discuss a car sale you won’t get through. They keep you hanging on for 15-20mins then tell you they’ll call back (but they don’t). I had to go back to Neath to speak to someone in ‘after sales’. Another slick operation designed to avoid refunding the customer at all costs. Okay in fairness, they said eventually that they’d collect the car and take it to their workshop and fix the problem. It then disappears into a black hole. They’ve had my car since 19th June. I have been without the car since 13th May. They say there is nothing wrong with the turbo but had found a problem with a spark plug and a faulty bonnet catch! ‘We’re just going to road test it’. That was mid July. And then there have been any number of inexplicable hold ups and excuses. ‘Just give us a few more days’. At the end of my tether I said I wanted a refund and if I didn’t get it I would go through Court Claim citing Consumer Rights Act 2015, which not surprisingly, Trade Centre Wales are well versed in. That is where we are - my finger hovering over the government Court Claim ‘submit’ button. I can’t afford to lose the £7k the car cost me if the court says I haven’t got a claim - but if/when Trade Centre Wales eventually returns the car, how do I know it won’t break down again with the same problem. And we start all over again. If you don’t want to be shafted, don’t but from Trade Centre Wales. Buy a car from your local s/h garage. That’s what I should have done. Thanks Trade Centre Wales. This whole episode has cost me dearly.