Disgusting Scam company and would advise people to be AWARE and avoid if possible. As a plate driver sometimes tickets bought in advance are not needed due to the nature of my work. My account was suspended as I had made a few refunds and when questioned I informed them with the above information. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. 2 of the tickets were partially scanned. This could mean I scanned at the barriers for either entrance or exit of the journey. Firstly you cannot claim a refund if part of the journey has been made as its registered through Trainline. A total of £33 was refunded in 12 weeks.now I have been fined for the amount above plus administration fees which totals £190. With no breakdown or evidence to show. The crumbling Northern rail is just as bad. Please DO NOT USE THIS COMPANY