2p per min customer service, put me on hold for another 10min so she can ‘start her computer’, charging a cancellation fee when government guidance has instructed us not to travel as London has been moved to tier 3 COVID risk and the call centre did not seem to understand what was going on. I feel like I have been robbed during this unpleasant situation. This is by far the poorest customer service I’ve experienced as she did not even realise she was talking to a trainline customer.
3 years ago
Trainline has a
1.2
average rating
from
568
reviews
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