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Natalija
The last couple of journeys on Trainline were bad but at least I paid very little. I took the train from Cardiff to Birmingham. No guard was there, no one cared for sitting in allocated seats, people took off masks, one guy rolled up cannabis. When i complained, they told me there is always a guard on a train. No compensation as they say nothing was wrong with the journey. Well where the hell is the guard? They are too afraid to walk down the train and I never felt more unsafe. And looking at prices from Leeds to Birmingham, I could fly to New York. I am disgusted they say 'yes some stations, people just get one without tickets and we rely on them socially distancing'. Excuse me? Is that how it works now??? Everyone is supposed to just follow rules and it is my job to report them? hell no. I always felt safe on a coach as the driver is strict and as soon as the routes begin again, I would always take a coach. The trainline are a disgrace. This is a pandemic, which adds to the stress.
3 years ago
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Trainline has a 1.2 average rating from 565 reviews

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