Exactly same situation as "Phil Jones" Tried to alter booking date and they immediately downgraded from 1st class to 2nd class Waiting 45 mins on phone to be told "tough" the booking was now firm. I explained i needed 1st class as my wife needs to be assured of a seat hence why i booked 1st class. Told nothing they could do but offer a refund of the 2nd class ticket less £10 admin over £75 less than paid originally Had to accept and book directly with the train company LNER Even wrote to the CEO with not even an acknowledgement. My company displays the company's CEO phone number for any issues... says alot about an organisation when their leadership team don't even give a xxxxx Jody Ford. - Hang your heaad in shame I recommend you delete the App and book directly with the Train Company