Two major issues with this app. 1: I paid for my ticket and the app decided to refresh, after that the tickets didn’t show on the ‘tickets’ tab!!! Luckily I was emailed them so could use that but was a hassle when trying to get them to scan at stations. 2: needed a refund today as I didn’t travel. They took £10 for ‘admin charge’! I refunded before using south western railway and surprisingly wasn’t robbed of any money so I don’t know why Trainline wants to keep an extortionate amount! £2-£3 I’d understand! Never using this app again and will use the official SWR app.