Booked rail travel for December 2020, due to covid I couldn't travel. I was told that because I'd booked an advance ticket-which most people do if they have a show booked-that I could not have a refund but could change the date. I rearranged travel for October 2021. I was told to pay for the second lot of tickets, cut up the old tickets and send them back to get refunded for them. I've had to ring them every week to be told that the refund has been rejected-twice. Eventually after phoning and being promised the refund-this has been going on 6 weeks-I received it but was £13 short. I'm still fighting this and will not let it drop. I will never book with them again and hope nobody else does. They are disgusting how they treat customers and there is no communication at all.