Basically, great if you know for sure you are going to travel. However after dealing with them you will find they will start offing you deals, so you think, when you realise those deals are unobtainable once you have paid. You further realise you are then dealing with a French company not UK, which further exemplifies their lack of customer service and care. I will now offer you an example: I was offered a deal from a salesman direct from Trainline, for a Rail Card for Network Rail. On that deal I was offered £15 discount on the next deal. That was the offer, however after you hastily make the £30 payment for the Rail Card that was recommended as to where you normally travel, you realise you may only use it here and there. Hence maybe the £30 Discount card would have been a benefit. However the real deal on top of that inspiring your purchase as was stipulated by the salesman, was the £15 discount. So you pay the Rail card, only to read the small print; Has to be redeemed by the end of the month, which was within 8 days of purchasing the discount card. Well I had already planned buying a few railcards, however this didn't make the grade either, in order to qualify for the voucher, you had to make one purchase of around £50, which by the end of the month I wasn't about to make. Here comes the biggest ripoff from Trainline; In order to contact one fo their agents by phone they operate the most expensive premium rate number I had heard from a company, £3.50 call charge plus additional charges from your own provider. If you want to communicate with them via email, well you can't, there is no method to do this. Their website is designed to stop you in your tracks or confuse you in a way that will cause you to give up. The other other issue was recently, purchasing a ticket to Derby form Coulsdon South for myself and my son for Xmas Eve. As there may have been an issue I paid an additional £2.50 Insurance in case I had to cancel. Well, this last weekend I tested positive for Covid, I have therefore isolated and of course I will not be able to travel. Under the policy terms I can therefore obtain a full refund, however if anyone can tell me how that would be a help. They show no advice on their site on how to utilise the insurance. I have give 2 stars as purchasing tickets through them is easy and to obtain them is easy from the ticket machines. Their App is pretty good, however as I said any problems, issues, they do NOT want you contacting them. Bad service I would say as a whole.