I was sent repeated emails urging me to buy a rail card for a rebate, which I eventually did then never received the rebate. The customer service team makes it seem that they haven’t understood or properly read your complaint or copies and pastes an irrelevant response. I had 8 exchanges with four different personnel, including ‘the manager’. Reading other reviews here I now think they are operating a scam. Avoid at all costs.
2 years ago
Trainline has a
1.2
average rating
from
565
reviews
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