Do not use this is a legal scam. As many others here have said this is a truly disgraceful company. Get rich quick con men. My ticket cost £104 return, a ticket that could used for up to a month for the return after purchase. I tried and tried to change the time on the website, its easy if you have the app they say. Went the station the day before the return to ask if my ticket was valid for another time on the Saturday to which they said yes Turn up on the Saturday to find my ticket had be void (by trainline) on the app. Had to pay another £94 pounds. Yes it would have be cheaper for me to buy direct from BR