Genuinely been scammed… I booked train tickets with Trainline from Peterborough - London Kings Cross only to receive an email from Trainline informing me that the train that I was originally booked on was no longer stopping at Peterborough and that I could either catch a later train or I was entitled to a refund which I requested as a later train would have been no good for me. I requested the refund via email and forwarded the email that the Trainline had originally sent me stating that the service that I was booked on would not be available. I’m then told by Trainline that they have checked the service and that as far as they are concerned there is no issue and has not been any issue with the train that I was originally booked on. After speaking with them on the phone and via email Trainline customer services kept telling me that I needed to keep an eye on the train status pages to check that the service is still running even though they had emailed me stating that it wasn’t. I did ask if it may be worth making my way down to Peterborough and standing on the platform with my fingers crossed in anticipation that Trainline had perhaps got it wrong and that the service would stop as it was supposed to or maybe it would go sailing past me at 125MPH… but then if it had they would no doubt have told me that it was my fault I missed my train and that guess what…? Your not entitled to a refund! I cannot see how in this day and age with all of the online review pages and social media that people have access to that for the price of a rail ticket they would not just refund your money to save face and have the Trainline name bad mouthed all over the internet like this. Remember that they emailed me informing me of an issue that they later said wasn’t even there as the trains were running normally…? After speaking with customer services on the phone and via email and explaining that they had sold a ticket that they themselves could not honour I asked for the issue to be escalated further up the line (not stopping at Peterborough obviously) to be told that a manager would contact me within 24-72 hours. This time has now been and gone, much like the LNER service that I was supposed to be catching, and strangely no one has called or emailed a response. Seriously, think twice prior to booking with Trainline as when they have your money your not getting it back even if they email you stating that there is no train service.