My name is Panagiotis Koutelis , I live in Leeds and I was supposed to take the train from Leeds to Manchester Airport so I can fly to Berlin ( 02:25 -03:59 , 15/2/2022 ).
My train got cancelled just 2 hours before the departure from Leeds ,with
NO NOTIFICATION whatsoever, and
NO BUS REPLACEMENT.
There was literally
NO WAY that I could get to Manchester or Manchester airport on time.
I had to pay £60 for Uber to take me from Leeds to Manchester where I had to sleep at an empty station for 2 hours.
The least I expect is a refund/compensation for these £60 I spent on Uber , that was completely Trainline’s fault .
I have my railcard and I travel very often!
That’s not how Trainline should treat its customers.
I could have easily lost my flight and my holidays would have been ruined !
I will absolutely try to find another means of transportation from now on , that I can trust !
Thank you for reading my review
2 years ago
Trainline has a
1.2
average rating
from
565
reviews
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