NEVER use this company. Go to the train operator direct, where you'll get a better customer experience, more control over your booking and a better price. I had issues with my booking that wasted 2 hours today with 3 different representatives, none of whom were properly trained or could understand the issues. I've since seen I could have saved 25% simply by going to the train operator (LNER) direct. Trainline, you are a disgrace and a complete rip-off. I booked with trainline in the past 24 hours, and found service disruptions being reported on the train operators site that trainline didn't advise me of at the time of my booking. Had I know about this I wouldn't have made alternative arrangements and travelled by car. Despite mis-selling the tickets they refuse to offer a refund. Now I just have to hope we get there at the expected time on the tickets we've purchased. Trainline's customer services all appear to be reading off scripts from an offshore call centre with 100s of people screaming in the background. They have no clue how to provide customer services. Looking at the reviews here would appear to confirm that. Next time I will give LNER my money direct. I spoke with their customer services and whilst their hands were tied over the (lack of) performance from trainline, who are just a reseller, LNER customer services could not have been helpful. I am looking forward to the day trainline goes bust as they add ZERO value as a middleman in the marketplace.