Do not trust this company. I booked a train ticket from Mayrhofen to Wien and, 1 day prior my departure, when I tried to generate my tickets, there was an error. After contacting customer support, they told me I cannot generate the tickets because my booking has been cancelled. They did not further explained to me the reasons, I did not receive any email for a cancellation, the only email I have from them is the confirmation email. After I wanted an explanation and refund, they stopped answering me. I bought new tickets from the official Austrian railways webpage since I had less than 12 hours before my train when I found the issue with my Trainline tickets. I will continue searching for a legal way of getting my not so much money back. This platform is a total scam.