i had to cancel a ticket due to my friend testing positive for covid. I could not cancel online as I was not registered. I could not contact the company any way except using the line costing £3.60 PER MINUTE. Sadly I did this and, after £5 cancellation fees am about £18 out of pocket. Emailed the CEO and was ignored. How can these costs be justified other than by blatant profiteering.
2 years ago
Trainline has a
1.2
average rating
from
565
reviews
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