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Anonymous
Beware! The Trainline is selling advance tickets for trains that do not exist. I had booked advance tickets via The Trainline only to arrive at the station and find that my train did not exist. When I asked the staff at the station what was going on, they rolled their eyes and told me that that train had not been running for ages and The Trainline had been told to stop selling tickets but still continues to do so. This left me in a right mess as this as this was a connecting journey to enable me to catch another train. As a result I had to abandon my whole journey as I was not going to be able to get to the other station in time. This meant I had to spend extortionate amount on another ticket there and then. Had I have know my train was not running I could have at least had time to try and get another advance ticket and had more time to re-plan my journey. On contacting The trainline they refused to admit that they knew that the train did not exist and continued to state that it had just been cancelled. They blamed the train company and told me to take it up with them. On contacting the train company (who were very helpful), they told me that the train I had been sold a ticket for had not been running for a while. It was abandoned (temporarily but with no current plans to reinstate it) as part of timetable revisions to accommodate staff shortages due to Covid. These revisions are made known to The Trainline at the time and they are told by the train companies that they should not be selling tickets. In addition to this the train company sends weekly information to The Trainline confirming what services will not be running that week. Therefore, not only should The Trainline never have sold the ticket in the first place, they would have also known a week in advance that my train definitely should not have been running and therefore should have given me at least a few days notice. Despite me repeating all this to The Trainline's customer services, they still continue to deny that they know they shouldn't be selling tickets and don't acknowledge what the train company has said about the revised timetables. I can only conclude that this is pure dishonesty and I will never, ever use this company again. How can you when you cannot trust that any train ticket you buy from them will be valid?
2 years ago
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Trainline has a 1.2 average rating from 565 reviews

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