Very unhelpful customer service. Booked a travelcard for a journey to London but the tube staff are staging a strike making the journey very difficult. As a result I requested a date change but was told I would have to cancel and rebook…but would be charged a £10 admin fee for the privilege. When I protested that was unreasonable as the ticket was not providing the service that I had paid for I got a very robotic ‘it’s in the terms and conditions’ reply. It might be in the T’s & C’s but surely they need to be lawful and reasonable and this is does not seem to be reasonable in any sense!