Booked a journey from Newcastle to London with my wife (Both 75 years old) and my autistic 12 year old grandson and was allocated 3 seats none of which were together. I have contacted Trailine and Lumo and neither of these organisation could help.
You don't know which seats you have been allocated until you have booked the tickets. How they expect my grandson to sit with complete strangers is beyond belief. It is left to me to talk to other passengers to ask them if they will swop seats. I will now think twice about booking with Trainline again.
2 years ago
Trainline has a
1.2
average rating
from
568
reviews
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