TRAINLINE WON'T REFUND FARE FOR CANCELED TRAIN (unless you jump through hoops, and then still that's no guarantee of a refund). TOURISTS SHOULD AVOID "TRAINLINE.COM UK GB" LIKE THE PLAUGE!
Numerous rail strikes in UK in June: Trainline notifies you of cancelation, and in their notification offers a link to claim a refund, but at the end of the process, informs you to return any collected paper tickets by mail (recommending using certified or tracked royal post*) to an address in Scotland??? It's just a scam with cumbersome hoops to jump to dissuade refund seekers from what they are owed (I'm sure they claim non-receipt, illegibility, or have addition steps to complete). Avoid this middleman ticket seller and buy directly from the rail provider!
Footnote* - Even if one is still in the UK, what Yank (or any tourist) on holiday wants to waste time looking for a post office and standing in a queue to find an envelope and stationery (and copying your correspondence for your own records), just to pen a letter and spend seven quid for tracked mail... sometimes for a train fare equivalent to only $25.00? Trainline is operating a real racket, and the scam ought to be investigated and stopped by the government!
2 years ago
Trainline has a
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