I recently posted a review about Trainline that was based on my own experiences, and as the saga continues, Trainline just get worse. I booked 3 tickets with Trainline, combined price £36:70. Because of the industrial action taken by the RMT on the day I was due to travel, I had to change my bookings so that I could travel on the day before I was due too. I attempted to get a refund for the three tickets, Trainline said that in order to get a refund, I would have to send my tickets to them in Edinburgh. This I did. I sent the tickets back via registered post as they suggested. One ticket cost me £18:60, one cost me £14:60, and the last one cost me £2:50. I have received a refund for £18:60, and after complaining, I have received another refund for £2:50. I’m now waiting for the final refund for £14:60. Trainline are a mess and the sooner this company is shown the door, the better.