I purchased a very expensive return ticket to London, but the tickets never arrived. I phoned up numerous times to try and resolve the issue before the date of travel, but was constantly fobbed off and told a ‘supervisor’ would contact me. This happened numerous times and I never received a call. In the end the day of my intended travel passed without the situation being resolved. I’ve since contacted Trainline on more than five occasions, only to be told the same thing—they are very busy and a supervisor will contact me. No offer of a refund, no explanation, no apology. I can’t get my head around just how abysmal the service has been—it’s the kind of treatment you’d expect from a scam artist, not a supposedly reputable company. And that’s ultimately how I feel—like I’ve been scammed.