This company is exploitative and unethical. First, the App forced me to book paper tickets. The train was canceled before I had collected them. The Trainline website states that in this case a refund would be issued when requested. I requested a refund. It wasn't issued. I was told I would have to collect the tickets and post them. I did this, but Trainline is claiming not to have received them. I still don't have a refund. I genuinely believe this company is trying to profit by refusing to issue refunds for canceled trains, and denying any and all accountability. They are exploiting the terrible UK train service to turn an enormous profit. Utterly disgusting. A really horrible and unethical practice.