Avoid this App! Have had worst possible experience attempting to get refund despite sending tickets and following their rules. Had reserved seats for my wife and I on 1130 Euston to Glasgow train on 2nd August. Train full and for whatever reason terminated at Crewe which was not a stop even. Told all passengers to find another train. Packed like sardines in a can but eventually made it to Preston and home to Ulverston three hours late. Applied for refund as is the right but told without all tickets would not give refund despite the individual tickets being swallowed up by machine on completion of that leg of journey. Seems like regular service standard for Trainline but we are 188 pounds worse off for nightmare journey.