I’m never using Trainline again unfortunately. I booked tickets for the clients travelling from Exeter to liverpool costing £400. Trainline then accidentally cancelled and said they’d were refunding the tickets. Called me to apologise, I asked could they just reinstate them as I didn’t have time to rebook. They said no, I would have to rebook. I then had the inconvenience of rebooking at another £400, meaning I’d then paid £800. The refund never came through and when I chased it turns out my clients had accidentally scanned the original tickets coming and the replacement ones coming back, so now I can only get a partial refund on the unused tickets, meaning I’m £90 out of pocket. Had they been honest at the time and told me the original tickets would still work, therefore stopping the refund process, I would never have purchased replacements. At the time I just didn’t want to risk them being refused on the train. Customer service was shocking. Their mistake resulted in me having the inconvenience of rebooking the tickets, at an additional £400, which will have taken nearly 1 month before I get £300 back for unscanned tickets, leaning me out of pocket nearly £100 due to their error. So lesson is if you do cancel tickets and decide you still need them just use them and they will still work. Don’t bother rebooking.