Absolutely horrible customer service. It's a scam. It works most of the time but they fraudulently keep the refunds they get from the train companies for canceled trains Instead of giving them back to the people who actually paid for it. Costumer service lied repeatedly, refused to answer my questions, insulted me, called me the wrong name sent me someone else's info. Pretended to be the supervisor only to sign the wrong name while they were pretending and when I asked to speak to the actual supervisor they ghosted me. now I will never get the 140 I'm out for the ticket. This is illegal and they should be shut down.