Booked tickets via the app for a return from Stevenage to London Kings Cross. In the app it was showing as an open return ticket meaning I should’ve been able to travel back another day. I have two screenshots from the app where it clearly states open return. However this was a glitch and ‘type error’ and they actually booked a day return. I contacted them the next day to try and resolve the issue via their web chat when the open return ticket was not allowing me to book a return journey. However they refused to refund or book a replacement return ticket as I’d used the outgoing journey! Well yes, because I didn’t think there was a problem as it said open return! I travelled five minutes after booking on the app at the station, but they apparently expect you to not rely on the app to be accurate and instead either call them or read through the email confirmation before travelling. Makes a complete mockery of the app then really! Since then there have been several more emails back and forth, with myself submitting the evidence of the error in the app, and still they refuse to refund part of the ticket. Absolutely incompetent service and looking online I’m not the only one who has booked an open return to be given a day return. Be sure to check your email confirmation and don’t rely on the app, particularly if you’re travelling very shortly after booking. I’ve raised a payment dispute with my bank now as I haven’t been provided the service I paid for nor received what was advertised in the app.