Con artists I bought some flexi tickets (8 for £67), used half of them and then the train strikes and reduced service happened for the following week, so couldn’t use them. Anyone guess what the refund was? Please don’t use common sense and split the £67 in half, as only half the tickets were used, it was £10! There’s some loophole they’re using in ‘train industry’ guidelines, where they don’t have to refund you what you’re owed and instead use a different calculaton for the 4 remaining tickets, plus take off £10 admin for the privilege! I asked asked them to reverse the roles and let me purchase 4 tickets at the refund price, you know what they responded with. How can they get away with these scams, I can’t believe I have to rely on such services for travel to work, when half the time, they’re delayed and I’m sitting around, waiting for the next connecting train, adding up to an hour extra on my journey time, or their either striking, putting up fares, not enough space, completely ridiculous set up and disgusting principles.