This all makes you think this is an easier way to book, but if you have any issues whatsoever, you are SOL. Getting refunds is not their priority and are impossible to receive. That was my first bad experience. The second, I got issued a ticket for the wrong date and when I realized the app was glitching, I closed the window but was charged anyway. Despite this, they refused to edit the ticket or cancel the transaction that was still pending. This company does not care about you and only wants the money it can get. Might as well give the money to the Trainline directly who are willing to work with you in case of cancelled trains or issues. My advice, skip the fees to use this app deemed convenient. It’s not worth it in the end. Also, any issues and no refunds, dispute with your credit card.