Delayed train caused me to have to return home in order to be in a meeting on time. Train supposed to arrive at 7:57, still delayed at 8:15. Left to go home. Went on to the app to get a refund for my ticket, one way they would refund me £2.80 of a £4.80 ticket and return journey completely none refundable. So they have robbed me for not delivering a service they offer of £6.80 for a disgraceful, pathetic service from both them and the rail service provider. Never buying a ticket in advance. I will pay for it on the train or at the train station before I even step on it. Lost a customer for good, utter rubbish and should be shut down for theft and legal robbery. What is the government doing about this? Its a complete and utter disgrace.