I’ve booked a train which wasn’t able to stop at the station due to fault in the stopping system. Trainline refused to refund as the train wasn’t cancelled but even though it couldn’t stop to take passengers. The customer service at Trainline was appalling . The random managers send me round in circles forever until I eventually gave up. The customer service assistants were very rude and refused me access to their complain service
10 months ago
Trainline has a
1.2
average rating
from
568
reviews
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