I booked a £165 ticket with an open return from Preston to Paddington London. Getting into London was great no complaints… however on the way back was HORRID! I got to the train station in London Paddington at 3pm and there were cancellations— I then got to board a train at around 3:30-4pm’ish. I boarded the train with a newborn baby and my 8year old daughter— NO AVAILABLE SEAT. My seats were taken and the train was fully booked. I have a 2month old baby and a child with me standing up then sitting on the floor because our legs started to hurt. I had no where to feed my baby now change his pamper nor no where he or my eight year old could sleep when the got tired. The train was overbooked, I requested a refund and the company has yet to apologize! They just pushed fault onto the fact that it was the mistake of unforeseen circumstances “Storm Isha”. I’ve ran out of baby formula (I’ve packed just enough—my fault, because emergencies do happen) while waiting on to go back to Wolverhampton. It gets worse! ….. a tress then fell on the tracks right before Manchester, so now we have gotten stuck in between Strafford and Wolverhampton. We were told we’ll be let off in Wolverhampton and we’ll have the option to wait or find alternative options to get to our destination needed. By then I’ve ordered a Hotel in Wolverhampton to be prepared to get off in Wolverhampton and Uber’d baby formula there too. (It’s now 9:30pm) Without the Trainline complicating with us the train starts going forward to Manchester— I get off at Strafford. I then catch a coach from Strafford to Wolverhampton provided by the Trainline. I didn’t go to Manchester because the hotel was non refundable and the baby formula was already there… also by time I would’ve gotten into Manchester there will probably be no hotels available or they’ll be high priced— there would also not have been no store open to order baby formula either. Fast forward…. I got onto the coach and was let off at the Wolverhampton Bus Station by the Coach and had to catch an Uber to the hotel. I arrived at my hotel at 11:30pm at night. Please keep in mind.. the tickets to board the train were never checked! Not once! The next morning, I caught an Uber to Wolverhampton Train Station from my hotel at 10:20am to catch a train heading back to Preston at 10:30am and it ended up back in Preston about 2:00pm’ish. I’m a single mother going through postpartum with two children and traveling by myself with an 8 year old and Newborn with no help or even sympathy. They took my £165 pounds and now I literally fighting to get a refund and they’re not communicating fast so it’ll go over the time (stalling) to get my refund back and giving me problems to get my money back. Thanks kindly, Kadijah Lee-Smith