First of all, does Trainline care? 0% customer service!!! Worst service all the time!!!! What is the point of writing whole details as I can clearly see that you haven't responded positively to any of previous frustrated customers!!!! Trainline doesn't like to make customer happy!!! Trainline likes to cheat their customers under the name of Technical gimmick!!!! My pure advice to all the travellers just travel without expecting any customer service, that's it. If you have paid extra then forget about refund, it is their profit of money making strategy. Not happy at all