My first time using Trainline and was given a ticket. I paid for ticket online, as a first time user I was hoping my ticket is online. Only to be asked to pay £56 for not printing ticket for a trip cost £6. This is wickedness. Gave them my code and app to show I didn’t intentionally board the train and decided not to pay. Was only because I had no idea I was meant to print off a ticket I bought online which I also think makes no sense. The Trainline needs proper data governance and data quality practices in place to avoid stressing customers in a service you actually provided online. The train agents should be able to use the code to authenticate a payment and not resulting to such harsh verdict, it’s so annoying experience.